CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Send us an email at CS@1067bruin.com
FAQ
How do I track my order?
Once your order is placed, you’ll receive a confirmation email.
When your order ships, you’ll get a tracking link via email so you can follow it all the way to your doorstep
When will my order arrive?
All #1067 items are made-to-order, meaning your gear is created just for you.
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Production time: 2–5 business days
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U.S. shipping: 3–7 business days after production
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International shipping: 7–14 business days (may vary due to customs)
Please note: shipping times may increase during holidays or high-demand period
How do I return an item?
Because all items are custom-made, we do not accept returns or exchanges unless there is an issue with your order.
We will gladly assist if:
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The item is damaged
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There is a printing error
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You received the wrong item
Please contact us within 7 days of delivery at:
cs@1067bruin.com
What if I have a issue with shipping?
If your tracking shows delivery but you haven’t received your order:
Check with neighbors or building staff.
Review your tracking link for updates or delivery attempts.
If it’s still missing after 3 business days, contact us and we’ll help file a carrier claim.
How can I contact you?
We’re here to help! cs@1067bruin.com